Legal
Refund policy
Last updated Aug 22, 2026
All purchases on HGCrafting are donations toward the cost of running the server. In return you receive in-game perks. Because those perks are delivered immediately and cannot be taken back from the game world cleanly, purchases are final except in the cases below.
When we refund
- It never arrived. If a purchase has not been delivered within 24 hours of payment and you were online during that time, open a ticket and we will deliver it or refund it.
- Wrong account, reported fast. If you entered the wrong account name or ID and tell us within 24 hours, before the perk has been used, we will move it to the right account. If that is not possible we will refund it.
- Duplicate charge. If you were charged twice for the same purchase, we refund the duplicate.
- The server shuts down. If HGCrafting closes permanently, active monthly packages are refunded for the unused portion of the current month.
When we do not refund
- You were banned or chose to stop playing.
- A perk was rebalanced, renamed or replaced with something of similar value.
- A season, map or blueprint wipe reset progress. Wipes are part of the game and are announced in advance.
- You changed your mind after the perk was delivered.
Monthly packages
Monthly packages renew automatically. Cancel any time through the link in your Stripe receipt email or by opening a ticket. Cancelling stops future charges; it does not refund the current month.
Chargebacks
Contact us before filing a chargeback. Chargebacks filed without contacting us first are treated as fraud and result in a permanent ban across HG Network.
How to ask
Open a ticket in Discord or email support@hgcrafting.com with the receipt from Stripe and your account name or ID. We answer within three business days.